Job title: IT Service Support Administrator

Working location: Culham

I applied for CNC because they offered training throughout the year and I wanted to work for a team that was focused and worked together. Since joining in 2008 I’ve been given opportunities to train in different skills. I’ve had courses in Time Management and Prioritisation which helped me in managing my workload and I also attended an ITIL Foundation Course which helped me to understand the processes we use in our department. I am hoping to continue my training in the future.

My current role is varied and no two days are the same. I deal with queries ranging from loaning out IT equipment and helping people with mobile phone queries to raising purchase orders for equipment. I route helpdesk tickets to the appropriate technicians and also take telephone queries and pass these on to the relevant person. I enjoy the problem solving aspect of my job the most – having the satisfaction of resolving issues.

It is a very friendly department and everyone is more than willing to help me with things I am unsure of. So, as well as learning new skills through training, I also pick up a lot of knowledge from colleagues in the department. My experience working for the CNC is positive. There’s help available if and when you need it, the work is varied and you have the option to move around departments.